go11 Terms and Conditions — Know Before You Play

Go11 (go11.onl) is an online gaming platform operated exclusively for legally eligible adult users. These Terms and Conditions form a binding agreement between go11 and its users. By accessing, browsing, or creating an account on the platform, you are fully accepting these terms.

Go11 reserves the right to modify or update these Terms and Conditions at any time. Continued use of the site after any changes will be taken as your acceptance of the updated terms. It is your responsibility to check this page regularly.

This platform is intended for entertainment purposes only. go11 does not provide financial investment advice and makes no guarantee of winnings. Participation in any gaming activity is entirely at the user's own risk.

• These terms apply to all go11 services
• go11 may modify or discontinue services at any time
• In the event of a conflict between the Bengali and English versions, the English version shall prevail
• All decisions made by go11 are final

To register for an account on go11, you must provide accurate and truthful information. Submitting false or misleading information is strictly prohibited and may result in account termination at any time. Each individual is permitted to hold only one account.

You are solely responsible for maintaining the security of your account. Keep your password confidential and never share it with anyone. You are liable for all activity carried out through your account.

• Only one account per person is permitted
• Your real name, phone number, and date of birth are required at registration
• Accounts may not be transferred or sold to another person
• If you notice a suspicious login, contact support immediately
• Running multiple accounts from the same device or IP address is prohibited

Go11 is strictly for users aged 18 and above. Account registration by minors is completely prohibited. At any stage of registration, go11 may request a national ID or other documents to verify age and identity.

As part of the KYC (Know Your Customer) verification process, go11 may request the following documents: a copy of your national ID, a selfie or live photo, and payment method verification details. If verification is not completed, withdrawals may be temporarily placed on hold.

The minimum deposit on go11 is BDT 200 and the minimum withdrawal is BDT 500. All transactions can be made via bKash, Nagad, Rocket, or bank transfer. Deposits are generally credited instantly, while withdrawals may take up to 24 hours to process.

Go11 verifies that the deposit and withdrawal payment methods are registered under the same person's name. Using third-party payment accounts is prohibited. In such cases, transactions may be cancelled and the account may be subject to investigation.

• Minimum deposit: BDT 200
• Minimum withdrawal: BDT 500
• No extra fees on withdrawals
• Payment methods must be registered in your own name
• Daily withdrawal limits are set according to account level
• Use of third-party payment accounts is prohibited

All bonuses and promotional offers on go11 are subject to specific Wagering Requirements. To receive the welcome bonus, the required wager amount must be completed within the designated timeframe. If conditions are not met, the bonus and any associated winnings may be forfeited.

Each bonus offer has its own terms, which are clearly stated on the offer page. Claiming the same bonus more than once or misusing any bonus is strictly prohibited. go11 reserves the right to investigate any unusual bonus usage patterns and to void bonuses where necessary.

• Each bonus has its own wagering requirements
• Bonuses will be automatically cancelled upon expiry
• To receive a referral bonus, the referred friend must actively play
• Accounts found to have abused bonuses will be subject to investigation
• Claiming bonuses through multiple accounts is strictly prohibited

Go11 is deeply committed to responsible gaming. We believe gaming should be a healthy source of entertainment — not a cause of financial stress. That's why go11 provides players with a range of tools to help set their own limits.

You can set daily or weekly deposit limits on your account at any time. There is also an option to temporarily or permanently deactivate your account. If you notice signs of problem gambling, contact our support team immediately.

• Voluntary self-exclusion is available
• Option to set daily/weekly deposit limits
• A Reality Check tool is available
• Referral to professional support for problem gambling

The following activities are strictly prohibited on the go11 platform. Violations may result in permanent account closure and balance forfeiture.

• Any form of fraud or attempted deception
• Using software bots or automation tools to play games
• Intentionally exploiting platform vulnerabilities or bugs
• Money laundering or conducting unlawful financial activity
• Colluding with other players
• Abusing bonuses through multiple accounts
• Falsifying personal information or payment details
• Operating an account on behalf of a minor

Go11 reserves the right to suspend or permanently close any account without prior notice, particularly in cases of Terms and Conditions violations. If an account is closed, any eligible balance will be refunded, but bonus balances will be forfeited.

You can close your own account at any time by contacting the go11 support team. Any pending withdrawals will be processed before the account is closed.

Go11 treats the protection of users' personal information as a top priority. Information provided at registration is used solely for account management, payment processing, and age verification. Personal data is never sold to third parties.

Go11 uses SSL encryption to keep all data secure. For more details, please read our Privacy Policy page. For any data-related requests or concerns, contact our support team.

• All data secured with SSL encryption
• Personal data is never sold to third parties
• Users may request the deletion of their own data
• Details on cookie usage are available in our Privacy Policy

Go11 reserves the right to amend, modify, or update these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify you via your registered email or SMS. However, it remains your responsibility to review this page regularly.

Continuing to use the platform after updated terms have been published will be taken as your acceptance of the new terms. If you do not agree to the new terms, you have the option to close your account.

• The date of any change will always be noted at the top of the page
• Users will be notified in advance of any major changes
• Continued use after a terms update constitutes acceptance