Go11 believes gaming should be a source of fun, not stress. Responsible gaming means knowing your limits and staying within them. This page brings together all of go11's safety tools and guidelines in one place.
Responsible gaming is more than following rules — it's a mindset and a habit. go11 believes every player's gaming experience should be fully in their own hands, enjoyable, and never harmful. The core idea is simple: you control the game, not the other way around.
Go11's responsible gaming policy rests on three core pillars. First, giving players full information so they can make informed decisions. Second, providing effective tools to stay in control. Third, ensuring immediate support is available if anyone runs into difficulties.
Before you start playing on go11, ask yourself one question — can I play right now in a good headspace, responsibly, and within a set budget? If yes, go ahead and enjoy. If not, take a break.
People often don't realize when they're drifting toward problematic gaming. go11 wants you to recognize the warning signs yourself and act in time. If any of the signs below appear, it's important to take a break right away.
Continuing to play or considering borrowing money after your set budget has run out.
Repeatedly playing to recover lost money, known as chasing losses.
Relationships with family or friends becoming strained or secretive due to gaming.
Difficulty keeping up with daily responsibilities due to preoccupation with gaming.
Feeling restless, irritable, or low when not playing.
Hiding how much you play or how much money you spend from your family.
Go11 puts you in control of your own gaming experience. You can enable a range of protective tools directly from your Account Settings — all free to use and available at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Deposit LimitSet a daily time limit for how long you play and keep reminders turned on.
Time LimitGaming will automatically stop once you reach a specified loss amount.
Loss LimitTemporarily pause your account for 24 hours up to 30 days.
Cooling-offOption to close your account for an extended or permanent period.
Self-ExclusionView your full gaming history and spending details at any time.
Activity ReviewSetting limits on go11 is straightforward. Once logged in, head to the Responsible Gaming section and set your preferred limits. Lowering a limit takes effect immediately, but increasing one requires a waiting period of a few days — this is intentional, to ensure the decision is well considered.
Log in to go11 and click the profile icon in the top right corner.
Select "Responsible Gaming" from the menu.
Deposit, time, losses — choose the limit type that works for you.
Daily, weekly, or monthly — choose whichever period works best for you.
Save your settings. Lowering a limit takes effect immediately; increasing one requires a 24–72 hour waiting period.
If you feel gaming is getting out of control, go11's self-exclusion feature is here for you. Once activated, you will be unable to access go11 for a set period or permanently. During self-exclusion, no deposits, withdrawals, or gaming activity will be possible on your account.
Go11's self-exclusion options are listed below. Once a period ends, your account will not reopen automatically — you must consciously reactivate it yourself and complete a waiting period.
Go11 is strictly for users aged 18 and above. Keeping minors away from gaming is a core part of go11's responsible gaming policy. Age is verified at registration, and additional ID documents may be requested in cases of doubt.
Go11 urges parents — install parental control software on your devices, talk to your children about the risks of online gaming, and keep your account password secure.
Go11 believes that asking for help takes courage. If you feel that gaming is negatively affecting your life or someone close to you, seek support right away. go11's support team is here for you 24/7.
Use your Account Settings directly for self-exclusion or to set limits on go11. For professional mental health support in Bangladesh, contact Kaan Pete Roi and the National Institute of Mental Health (NIMH).
Answer the following questions honestly. If more than two answers are yes, speak with the go11 support team.
Go11 doesn't just set rules — at every step, technology and human support work together to keep players safe.
Lowering a limit on go11 takes effect immediately — no delays, no complicated process. Make the decision and it kicks in right away.
Detailed reports on session time, spending, and gaming patterns are always available in your account.
Go11 sends you automatic notifications as you approach your set limit, so you always stay informed.
Age is verified at every stage of registration on go11. Additional KYC checks are mandatory for any account that raises concern.
Go11's trained support team is ready to help around the clock. Reach us via live chat and get a response within minutes.
No promotional communications will be sent during an active self-exclusion, and a mandatory waiting period applies before the account can be reopened.